Full-Service Accessibility Consulting

We begin every engagement with a comprehensive discovery process using our Friction Point Method™. This includes site walkthroughs, user journey mapping, interviews with internal stakeholders, and observational analysis of how people move through and interact with the space. We identify the physical, operational, and perceptual barriers that cause unnecessary friction, then prioritize them based on urgency, user impact, and feasibility. This becomes the foundation for all future design and execution decisions.

We collaborate directly with your architects, interior designers, and general contractors to ensure accessibility is integrated into the earliest stages of planning, schematic design, or renovation. Our input ranges from material and fixture selection to layout optimization and circulation planning. Whether you’re retrofitting a single facility or designing a portfolio of spaces, our guidance ensures code compliance, functional performance, and inclusive user experience are baked into every detail.

During the build or retrofit phase, we serve as your accessibility quality control team. We coordinate with vendors, review construction documents, and conduct on-site reviews to ensure improvements are installed according to plan. This includes ADA-specific punch lists, progress tracking, sign-off documentation, and support with value engineering decisions that could compromise access. While this is often part of a full-service engagement, we also offer implementation oversight as a standalone service when clients already have a plan in place.

We provide detailed reviews of your site’s compliance with ADA, Fair Housing Act, and local jurisdiction requirements. These audits are framed not just as risk management tools, but as operational playbooks for improvement. You receive a structured report outlining deficiencies, exposure level, legal risk, and practical options for corrective action. We also help you prepare documentation in response to legal inquiries or regulatory deadlines when needed.

When appropriate, we provide customized training modules to support your operations, HR, or guest-facing teams. These sessions help employees understand how environmental accessibility connects to their day-to-day roles, and empower them to maintain accessible standards in practice. Whether delivered virtually or in person, our training is grounded in real-world scenarios and rooted in dignity and inclusion.

We assess your signage systems for visibility, consistency, tactile support, and user logic. Our recommendations include placement, contrast, typography, lighting, and multi-sensory cues where relevant. Good signage is one of the most overlooked areas of accessibility, but it is critical for independence, especially for visitors with low vision, cognitive differences, or language barriers. We ensure your navigation systems work for everyone, not just the average user.

For organizations planning temporary activations, conferences, or public programs, we provide accessibility planning from beginning to end. This includes assessing event locations, recommending necessary modifications, coordinating with vendors, and ensuring all materials and experiences are accessible to diverse audiences. From seating to transportation to communication, we help make your event an inclusive and memorable experience for everyone in attendance.